Welcome to our customer services portal – below are some common FAQs that help answer most problems.
If you have any additional questions, concerns or comments please use our contact us form and you will be answered promptly.
SHIPPING
How much is Shipping?
How long til my package is Delivered?
When will my order ship?
Where do you ship to?
When will I know my order has been shipped?
Can I track my order?
Can I have a different delivery address to my billing address?
ORDERING
I am having trouble placing an order?
Can I order over the phone?
Can I change my order once its placed?
PAYMENT
What payment methods do you accept?
What currency will I be charged in?
Do I have to pay customs and import duties?
RETURNS
What is your returns Policy?
I received the wrong item, what do I do?
SHIPPING
HOW MUCH IS SHIPPING & HOW LONG TIL IT IS DELIVERED?
Approximate shipping fees & delivery times.
USA $21.00 UPS (7 Business Days)
CANADA $21.00 UPS (7 Business Days)
EUROPE $15.00 UPS (7 Business Days)
REST OF THE WORLD $25.00 UPS (7 Business Days)
WHEN WILL MY ORDER SHIP?
We usually try to ship all orders within 1-2 weeks. All bracelets are made to order.
WHERE DO YOU SHIP TO?
We ship worldwide.
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
You will receive an email from us with your UPS tracking number.
CAN I TRACK MY ORDER?
Yes! We use UPS for all orders.
For UPS shipments, you can check your packages progress at www.UPS.com
CAN I HAVE A DIFFERENT SHIPPING ADDRESS THAN MY BILLING ADDRESS?
Yes you can but please make sure the address you provide is correct. If your package is returned to us you will have to pay extra shipping charges to have it re-shipped to a new address. We recommend that you ship to the address the card is issued to to avoid delays.
ORDERING
I AM HAVING TROUBLE PLACING AN ORDER?
We are sorry to hear this, please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
CAN I ORDER OVER THE PHONE?
Currently we do not accept payments over the phone.
CAN I CHANGE MY ORDER ONCE ITS BEEN PLACED?
It depends on what you want to change. Some changes can be done others while others require canceling the order and reordering.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
All payments are processed through PayPal. Even if you do not have a PayPal account you can checkout with your Credit Card.
PayPal Accepts:
Visa
MasterCard
American Express
Discover
PayPal
WHAT CURRENCY WILL I BE CHARGED IN?
You will be billed in US Dollars.
DO I HAVE TO PAY CUSTOMS AND IMPORT DUTIES?
Yes, and the amount depends on your country’s import rules.
RETURNS
WHAT IS YOUR RETURNS POLICY?
We will happily refund any items within 7 days of receipt, Providing it is returned in original packaging with no signs of use or misuse.
USA, EUROPE AND REST OF THE WORLD RETURNS:
Please use the contact us form and select returns from the drop down menu detailing your return. We will contact you shortly after with return instructions.Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
Occasionally mistakes do happen and we will work to rectify this as quickly as possible. Please contact the customer service team using the contact us form detailing the issue and we will be in touch. Please include your order number at all times when emailing our Customer care team.