Welcome to our customer services portal – below are some common FAQs that help answer most problems.
If you have any additional questions, concerns or comments please use our contact us form and you will be answered promptly.
How much is Shipping?
How long til my package is Delivered?
When will my order ship?
Where do you ship to?
When will I know my order has been shipped?
Can I track my order?
Can I have a different delivery address to my billing address?
USA $15.00 FedEx Priority (2-5 Business Days)
CANADA $15.00 FedEx Priority (2-5 Business Days)
Western Europe $15.00 FedEx Priority (2-5 Business Days)
Eastern Europe $20.00 FedEx Priority (2-5 Business Days)
REST OF THE WORLD $25.00 FedEx Priority (2-7 Business Days)
CAN I TRACK MY ORDER?
Yes! We use FedEx for all orders.
For FedEx shipments, you can check your packages progress at www.FedEx.com
CAN I HAVE A DIFFERENT SHIPPING ADDRESS THAN MY BILLING ADDRESS?
Yes you can but please make sure the address you provide is correct. If your package is returned to us you will have to pay extra shipping charges to have it re-shipped to a new address. We recommend that you ship to the address the card is issued to to avoid delays.
I AM HAVING TROUBLE PLACING AN ORDER?
We are sorry to hear this, please contact our customer service team by using our contact us form and we will do our best to resolve this issue for you.
USA, EUROPE AND REST OF THE WORLD RETURNS:
Please use the contact us form and select returns from the drop down menu detailing your return. We will contact you shortly after with return instructions.Please ensure that you clearly mark the goods as returned goods on any customs or postal forms. All returns must be sent by registered mail. We will refund the total amount you have paid for the goods except postage and packaging.
I RECEIVED THE WRONG ITEM, WHAT DO I DO?
Occasionally mistakes do happen and we will work to rectify this as quickly as possible. Please contact the customer service team using the contact us form detailing the issue and we will be in touch. Please include your order number at all times when emailing our Customer care team.